Fees
A share of what your property earns
We charge a percentage of booking revenue. We don't charge to set you up, and we don't charge for anything you haven't agreed in advance. Here's how it works — and why there isn't a single number on this page.
Why no headline rate
Because a 2-bed in Chelsea and a 4-bed in Hemel aren't the same job
Most London management companies advertise a rate somewhere between 12% and 25%. The difficulty is that the cheapest number on the page usually excludes the most — cleaning coordination charged separately, linen extra, guest support only in office hours, a set-up fee on top.
Our rate depends on the property, the area and what it actually needs. So instead of a number designed to win a comparison, we give you a valuation: a realistic monthly range for your property, the rate we’d charge for it, and exactly what that rate includes. Then you can compare like with like.
In plain terms
- · One percentage of revenue. Nothing else recurring.
- · No set-up or onboarding fee.
- · We’re paid when you’re paid, from the same booking.
- · Costs at cost, itemised, never marked up.
- · Your rate is in writing before you sign anything.
Covered by the fee
What the percentage pays for
- Listing, photography and copy on Airbnb, Booking.com and our direct-booking site
- Dynamic pricing, minimum-night and calendar strategy
- Guest screening, 24/7 messaging, check-in and check-out
- Coordination of every clean and linen change by our own team
- Restocking checks on every turnover
- Maintenance logging, small fixes, and coordination of larger jobs
- Safety-certificate reminders — gas, electrical and fire risk
- The monthly statement and your review calls
Passed through at cost
The three things that aren't in the fee, and how they're handled
Cleaning
Guests pay a cleaning fee on each booking, and in almost every case that fee covers the clean and the linen. You see both on the statement.
Consumables
Toiletries, tea and coffee, cleaning products — restocked as needed and passed through at cost, itemised.
Repairs
Anything beyond the agreed limit is quoted to you first. Nothing is done and billed after the fact.
Wondering about the guaranteed-rent model instead? It’s covered in the FAQ — and we’ll tell you honestly at the valuation which fits.
Get your rate, in writing, with the valuation
One working day. A realistic monthly range, the fee we'd charge for your property, and what it covers — before you commit to anything.